Guest Services

Housekeeping Services

Housekeeping services are provided to all our guests. Our chef, housekeeping staff and caretaker/gardener are available to assist you during normal working hours. The manager is also available during the day to offer limited assistance in arranging activities and services for our guests. The caretaker/gardener resides in his own house outside the main gates and is available after hours if necessary.

Upgraded maid and laundry service are included in the All Inclusive Vacation Package.

Airport and Ferry Transportation

Traveling arrangements to the island can sometimes be stressful – we want your vacation in Bequia to be stress-free from the moment you arrive to the moment you depart. We greet and transport all of our guests from the airport or ferry dock on the date of arrival, and chauffeur you and your guests to Spring House Hotel. We also provide transport back to the airport or dock on the date of your departure.

Additional transportation during your stay, including vehicle rentals and driver’s licenses, can also be arranged for guests. Jeep rentals (one Jeep is suggested for every 5 guests in your group) and driver’s licenses costs (one license is required per vehicle) are available on our booking form when booking your stay. We also offer a shuttle van service on an availability basis for a small donation (free for all inclusive guests).

Additional Services

Maid and Laundry Services

Although included in our All Inclusive Plan, additional Maid and Laundry Services are available to all guests for a small fee to help make your stay thoroughly relaxing.

For guests who use our full laundry service, often called “The Magic Hamper”, simply deposit your laundry and our laundress will wash, iron and return to your closet any laundry that you leave in the laundry basket each day. Please do not place any clothing that requires special handling in the basket. Spring House is not liable for damage to clothing submitted to the in house laundry for any reason. Dry cleaning services are not available. Shoes can be cleaned or polished upon request. For water conservation reasons, we normally change sheets and towels every 3 days unless more frequent service is requested.

Kitchen Services

Enjoy meals prepared by our professional chef throughout your stay. Your meal plan can include daily breakfast, lunch, high tea, dinner, evening cocktails, and additional snacks. Details and examples of our meals may be found on the Kitchen Services page.

A full, chef-prepared, custom Meal Plan is included in our All Inclusive Vacation.

Poolside Bar & Beverage Services

We operate an honour bar system at Spring House Hotel when a barman is not on duty. No cash is accepted. There may be a mix of guests on ‘all inclusive’ and ‘room only’ plans. All inclusive guests are not permitted to ‘buy’ drinks for non all inclusive guests. Room only guests should fill out a ‘bar chit’ when purchasing drinks. These are collected by the staff and reconciled at check out. Guests who are not registered at the hotel are not permitted to use the bar facilities without management approval. Bequia is one of the last places in the world where honesty is expected. Please do not abuse this system which has operated successfully for many years.

Concierge Services

If you would like assistance in arranging services, meals, and excursions away from Spring House, our Concierge Services can be provided during your stay for a per-day fee. Our concierge services take the work out of logistics so that you can be truly carefree as you enjoy and relax throughout your vacation.

  • We will arrange transportation, dining reservations, excursions, retreats, yoga instruction, and more at your request.
  • Our friendly staff will assist in transporting and setting up beach equipment on the beach for you.
  • The kitchen staff will prepare coolers with snacks, meal items, and drinks for you to take on a day out.
  • We can arrange or provide late-night transportation back to the hotel after a night out on the town.
  • Our Spring House Hotel staff is happy to provide any assistance we can to make your stay enjoyable!

Childcare Services

Although Spring House Hotel is a relaxing get away, it is also child and family friendly. You may want to bring your children on vacation, but wish to have an adults-only outing at some point on your trip. Our friendly, professional and responsible childcare providers are available if requested and you can rest easy knowing that you will be able to check on your children by phone at anytime while you’re away. Just ask a member of staff for details.

Jeep Rental Service

Bequia may be small, but it is hilly and if you need to transport beach equipment and coolers or quickly pop into town, it’s always best to have a vehicle. Our staff can arrange and provide the rental of as many Jeeps as your party may need, provided by Bequia Jeep Rentals. Choose a jeep when booking your room and have it available on arrival.

Drivers License

If you’re going to be driving while staying with us on the island, you will need a Bequian drivers license. The staff at Bequia Jeep Rentals can handle the fees, paperwork and processing in advance for one driver per vehicle.

Cell Phones

We can also provide two local pay-as-you-go guest cell phones during your stay, so that you can communicate with each other as you explore around the island. Each phone is pre-programmed with useful local numbers and comes with an EC$10 calling voucher. Additional call time can be purchased from our housekeeper or local village shops.